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Integral to our maintenance and support provision, One Source IT offers our clients a 24x7x365 Helpdesk facility where they can log fault calls and receive techincal support. This gives our clients a single point of contact for all faults, queries, updates and advice.

Clients are free to log calls via phone or e-mail to our helpdesk at any time day or night regardless of the SLA on their contract.

When a call is logged the Helpdesk will take the details and a brief description of the fault, our technicians will diagnose the fault and will agree a suitable remedy with the client, if a site visit is required an engineer will attend site within the agreed SLA and will always attend with suitable spares where required to fix the fault.


Call us today on 0845 86 22 555

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